Fragrance Find - Perfumes
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FAQ

FAQ

 


ORDERING


Question: How do I shop on the FragranceFind website?
Answer: We have made shopping as simple as possible. You can browse through our various product selection menus, or if you are looking for something specific, use the search bar to help you find the product you require fast and effective.

Should you find anything you would like to purchase, simply add it to your shopping cart. You will be taken to the checkout screen where you can either choose to checkout or continue shopping. Should you select the checkout option you will then be asked to enter in your delivery details as well as select a payment type.

Question: How do I track my order?
Answer: Once FragranceFind has dispatched your order, we will send you an email containing the courier tracking number for your order, along with the courier contact details. Please note that we can only provide you with a tracking number the morning after your item has been dispatched, as waybill numbers are only provided to us by our couriers in the evening.



PAYMENT

Question: What is the payment method?
Answer:

Customers can choose to pay either via Visa or Master credit processing, or by means of electronic transfer (EFT) All Credit Card transactions are processed via our trusted payment gateway PAYGATE.

For further info and reassurance, please view: www.paygate.co.za

During the checkout process you will be prompted to select a payment method. FragranceFind only offers payments via credit card (Visa or Mastercard). The goods will be dispatched as soon as the payment clears.

Question: What happens if the item I purchase is out of stock?
Answer: Should the situation arise that item you have placed an order for is unavailable within the usual delivery period; FragranceFind will contact you and notify you of the situation. You will then be given the option of cancelling or amending the order or waiting for new stock to become available.




SECURITY AND PRIVACY

Question: I have bought goods from other online sites but when I have gone back for support, their sites do not exist. How can I be ensured that the same situation will not happen with you?
Answer: We understand completely that internet shopping can often be a nerve-racking experience. Feel free to e-mail FragranceFind info@fragrancefind.co.za if you have any questions or concerns, to put your mind at ease. Please note that if you have purchased products through other Sites, we  unfortunately can't support goods which have not been purchased through the FraganceFind website, so please do your homework before purchasing online.




DELIVERY

Question: How long will I have to wait for my FragranceFind delivery?
Answer: FragranceFind strives to fulfill orders as soon as possible. Under normal circumstances, the time it takes from when an order is placed until it is dispatched for delivery, is approximately 3 working days.

Approximate time taken from dispatch to the receipt of goods:
•    Main Centre -    Express: 2 to 3 working days (From time of dispatch)
•    Regional Area - Express: 3 to 5 working days (From time of dispatch)

Should an order be particularly heavy or bulky, an additional working day may be required.

Question: What do I need to present when I accept my delivery?
Answer: You will be requested on delivery to produce your ID and/or credit card for fraud prevention purposes. Also please note that deliveries will only take place during business hours unless special arrangements have been agreed.




RETURNS AND EXCHANGES

Question: How do returns work?
Answer: Should an item not meet with your satisfaction for whatever reason, you may return the goods to FragranceFind within seven days of receipt. You will then get a full refund for the item, however please note that all direct costs incurred by FragranceFind associated with the order such as actual delivery costs will be taken off the amount refunded to you.

The item must be returned undamaged and unopened in the original pacakaging, accompanied by the correct documentation. A written reason for the cancellation must accompany the returned goods.

Question: Can I cancel my order? What happens if I am not happy with the product I receive?
Answer: According to the Distance Selling Act , you have 7 days to cancel your contract following the day of the arrival of the goods. The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re-saleable state. The goods remain YOUR responsibility until they are received and signed for by us.

If an order is cancelled/returned, a 15% handling fee will be levied to cover processing/handling costs.

If an unwanted product is returned and exchanged for a different product, you will be charged or refunded any price difference, and you will be charged for return shipping.




CONTACT

Question: How do I contact FragranceFind and what are your trading hours?
Answer: We have tried to make contacting us as simple as possible. You can use the e-mail info@fragrancefind.co.za form option by going to the "contact us" page.  Feel free to email us if you have any questions.


Our trading hours are Monday to Friday : 9am- 5pm (Excluding public holidays & Sundays)